Shipping Policy
This policy explains how XPY TRADERS ships orders.
Where we ship
We currently ship to addresses within the United States only. We do not ship internationally at this time.
Processing time
Orders are processed within 1 to 3 business days after payment is confirmed. Business days are Monday to Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day.
Delivery time
Once your order ships, delivery usually takes 3 to 7 business days depending on your location and the carrier. These are estimates, not guarantees. Delays can occur because of weather, carrier issues, or high order volume.
Shipping costs
Shipping costs are calculated at checkout based on the size and weight of your order and your delivery address. The final shipping cost is always shown before you pay.
Order tracking
When your order ships, we email you a confirmation with a tracking number. If you have not received tracking information within 5 business days of placing your order, please contact us.
Shipping address
Please check your address carefully at checkout. We cannot be responsible for orders sent to an incorrect address entered by the customer. If you need to change your address, email us as soon as possible, before your order ships.
Damaged or lost packages
If your package arrives damaged, or appears lost in transit, please email support@xpytraders.com with your order number. We will work with the carrier and arrange a replacement or refund where appropriate. See our Return & Refund Policy for details.
Sales tax
Sales tax is added at checkout where required by law, based on your delivery address.
Contact us
XPY TRADERS
2601 Woodland Park Drive
Houston, TX 77077, United States
Email: support@xpytraders.com
Phone: +1 346 458 2044